seaport-e

Points of Contact

Customer Satisfaction Inquiries:
Terry Gaskins
President
(800) 875-9730

Seaport-e Program Inquiries:
Ken Jent
(410) 456-7226

Contract Applicability

SSA Award Date: April 2, 2015

Contract Number: N00178-15-D-8447

Eligible Zones:

  • Northeast (Zone 1)
  • National Capital (Zone 2)

Team Members and Capability Area:

SEAPORT-e
TEAM MEMBER
PWS 3.16
LOGISTICS SUPPORT
PWS 3.17
SUPPLY & PROVISIONING SUPPORT
PWS 3.21
FUNTIONAL & ADMINISTRATIVE SUPPORT
Systems Support Alternatives, Inc. YES YES YES
LSInc. YES YES YES
JAG YES YES YES


Task Orders:

Award References Solicitation Reference Zones Award Date Point of Contact
for Customer Satisfaction Inquiries
TO 0001 N00178-15-D-8447 1, 2 02 April 2015 Terry Gaskins
(800) 875-9730


Quality Assurance

SSA is committed to quality performance of all activities. The combination of our corporate staff, on-site management, and individual employees provides a set of operational principles and professional ethics resulting in cooperative efforts between the government and contractor, quality performance, and mission accomplishments. SSA’s Quality Assurance process is cyclical.

The steps of SSA’s cyclical process/method include:

Set Goals/Metrics

  • Establish and document performance benchmarks and goals
  • Understand key business drivers and strategic objectives
  • Define and communicate appropriate process, system, and performance benchmarks and thresholds

Capture Data

  • Utilize appropriate automated tools and systems to generate process-based, system, and performance measurements
  • Gather relevant human feedback and client satisfaction metrics
  • Document quality measurements and performance data in consistent and appropriate format

Analyze/Review

  • Apply consistent and disciplined management review and analysis techniques to arrive at meaningful quality data
  • Conduct regular analysis and review of quality data relative to metrics, benchmarks, and thresholds
  • Perform trend analysis to better understand past and current conditions as well as effectively produce and guide future performance

Corrective Actions

  • Establish agreed upon action plans and resolution processes necessary to correct non-acceptable performance and to eliminate future performance issues
  • Utilize all quality data to establish new goals and metrics if required.

Quality Management

SSA’s commitment to quality and performance is institutional. SSA executives and managers embrace and perpetuate a quality culture in all corporate activities. SSA Program Managers are responsible for all on-site quality management and will be accountable for implementing Quality Control Plans (QCP) and ensuring the Quality Assurance Plan (QAP) meets with the government’s approval. SSA Program Managers instill a quality culture within the support team, and will be responsible for ensuring that all staff complies with corporate and customer quality initiatives, principles, and guidelines. SSA management will address quality and performance during regularly scheduled meetings with government officials and staff. SSA employees will be prepared to recommend, discuss, and implement quality improvements that government leadership approves or requires.